F.A.Q
SHIPPING & RETURNS
Do I Need to Pay Import Fees and Taxes?
For customers outside of the EU, you may need to pay domestic import and tax fees. Each country has its regulations in this regard, so we recommend checking your domestic rules and regulations for more information. Please note that import and tax fees are not within my control.
What Is the Delivery Time?
The delivery time depends on the shipping method you choose. Typically, the standard delivery time is 2-10 weeks. If you order a wooden box, please keep in mind that I special order them once a month. Depending on when you place your order, it may take a little longer for the painting to be shipped.
If you choose rolled-up delivery, the delivery time is usually 2-4 weeks.
How Much Does Shipping Cost?
I offer shipping to almost worldwide destinations. If you don't find your country listed, don't hesitate to get in touch with me via email so we can add your area.
To check if we can send a painting to your country, add a product to your cart and proceed to checkout. All available countries will be displayed there.
If you reside in Sweden, you can collect your painting from my studio in Tyresö, Stockholm.
Shipping with Wood Box and Insurance, the artwork is delivered in a wood box with OSB boards for protection. The insurance covers the value of the painting. In the unlikely event that it gets damaged during delivery, please email me with photos and receipts at info@studiocelinew.com and claim a complaint to the shipping company directly.
Shipping prices vary based on the canvas size and your location. Prices start from 299 SEK.
Do You Accept Returns?
Yes, you can return your painting in 14 days after receiving it. Due to the delicate nature of the artwork during shipping, the painting must be returned in its original packaging and made sure that it’s secure for shipment. The painting must be returned in the same condition as when it was sent. If you need to return your painting, please contact me at info@studiocelinew.com. The shipping fees are paid by the customer.
Can I Cancel My Order?
You can cancel your order within 7 days if your order has not been shipped.
If you cancel any later, you will receive 70% of your order value.
*Please note that if you choose the wood box delivery, we order a box specially made for you, therefore, the shipping price won't be returned.*
My Country Is Not Available at Checkout
If your country is not listed during checkout, please email me your address so I can check the availability of shipping to your location.
How Does "Rolled Up Delivery" Work?
When you opt for having your painting rolled up for delivery, I will carefully detach the canvas from its frame and roll it together. This significantly reduces the delivery cost. Upon receiving the rolled-up artwork, you can conveniently frame the canvas at a local framing store or even do it yourself at home. However, if you're not experienced in canvas framing, I recommend taking it to a professional framing service for optimal results.
COMMISSIONED ART
Can I Order Commissioned Art?
Feel free to send me an email at info@studiocelinew.com to discuss your commissioned art request. I only take a few commissions each year.
Are the commissioned artworks the same price as the ones listed online?
No, they are slightly higher since I usually have to order new material and work from another creative head space which makes the painting take longer time to complete, as well as making research and planning or have meetings with the buyers.
ONLINE MASTERCLASS
How Do I Sign Up?
You click on the page "Online Masterclass" in the top menu to see the product page. After you have purchased the course, you will receive a separate email with a link to reset your password and a link to enter the course platform.
Can I Share My Progress On Social Media?
Of course! I would be so happy to see! Please tag me at @studiocelinew.
Can I Sell A Painting I Have Made From Your Course?
If you are proud of your painting and want to sell it, I would never stand in your way! However, I would be so glad if you named me since I have worked so hard to both be where I am today, and to make this course for you. My goal is not to get thousands of people to make the exakt same art, but to inspire you to start your own painting journey and give you some tips and tricks that I wish I new when I started out.
I Have Not Received An Email To Sign In?
Then it might be a typo in your email from when you purchased the course.
If you have not received any confirmation email, send us a mail with your name so we can look it up and update your email adress!
What Materials Do I Need?
To every painting, you will get a complete list of the materials that I am using.
CUSTOMER SERVICE
I am waiting for a response via email or/and Instagram.
I am so happy to receive so many emails and DM’s daily and we are answering them as fast as we can. Sometimes, we are waiting on another part to be able to answer your question, therefore the answering time may vary. Please keep in mind that we are a small business with no full-time customer service.
If your message is urgent, please send us an email to info@studiocelinew.com since DM’s easily get lost, and don’t hesitate to send us a new one if you don’t get a reply.